Refund policy

REFUND POLICY

Last updated: September 4, 2026

Thank you for purchasing from Nicko Leon Kitchen.

Because our products are digital products, including eBooks, PDF guides, cookbooks, meal plans, and other downloadable content, our refund policy is different from that of physical products.

We want you to be confident in your purchase, so please read the following policy before completing your order.

1. DIGITAL PRODUCTS

All products sold through our store are digital products unless explicitly stated otherwise.

Digital products may include:

eBooks
PDF cookbooks
meal plans
nutrition guides
fitness guides
downloadable resources
other digital content

No physical product will be shipped for digital purchases.

2. GENERAL REFUND POLICY

Because digital products can be accessed, downloaded, copied, or stored immediately after purchase, completed purchases are generally non-refundable once digital delivery or access has begun, except where a refund is required by applicable law or as otherwise stated in this policy.

We do not provide refunds simply because you:

changed your mind after downloading or accessing the product;
no longer want the product;
purchased the wrong product;
expected different content after reviewing the product description;
did not read the product description before purchasing; or
purchased the product accidentally and subsequently accessed or downloaded it.

However, this policy does not affect any mandatory consumer rights that apply to you under applicable law.

3. EU/EEA CUSTOMERS — RIGHT OF WITHDRAWAL

If you are a consumer located in the European Union or European Economic Area, you may have a statutory 14-day right of withdrawal for online purchases.

For digital content supplied without a tangible medium, this right may cease once delivery or access to the digital content begins, provided that you expressly consented to the immediate delivery/performance and acknowledged that you would lose your right of withdrawal once delivery/access begins, as required by applicable law.

Accordingly, where legally permitted, before your digital product is made available you may be asked to confirm:

“I expressly consent to the immediate delivery of the digital content and acknowledge that I will lose my right of withdrawal once the download or access to the digital content begins.”

This consent must be an affirmative action and should not be treated as being given merely by accepting general Terms of Service. EU guidance specifically distinguishes express consent from acceptance of general terms or a pre-ticked box.

If the required consent and acknowledgment have not been obtained, your statutory withdrawal rights may remain applicable.

4. DEFECTIVE OR INACCESSIBLE DIGITAL PRODUCTS

If you purchased a product and:

the download link does not work;
the file is corrupted;
the file is materially different from the product described;
you cannot access a product you purchased because of a technical problem; or
the digital content does not function as reasonably expected,

please contact us at:

[SUPPORT EMAIL]

We will make reasonable efforts to resolve the problem.

Depending on the circumstances and applicable law, we may:

provide a replacement file;
provide a new download link;
provide an updated version of the product; or
issue an appropriate refund.

Nothing in this policy limits your statutory rights concerning faulty or non-conforming digital content.

EU consumer rules provide protections where digital content is faulty or does not work as advertised.

5. DUPLICATE PURCHASES

If you accidentally purchase the same digital product more than once, please contact us as soon as possible at:

Nicko.leon91@gmail.com

We may, at our discretion and where appropriate, refund the duplicate purchase.

If the duplicate purchase has already been downloaded or accessed, the availability of a refund may depend on applicable law and the circumstances of the purchase.

6. WRONG PRODUCT PURCHASED

If you purchase the wrong product, contact us before downloading or accessing the product.

We may be able to assist with an exchange or other appropriate solution.

Once a digital product has been accessed or downloaded, refunds or exchanges may not be available except where required by applicable law.

7. TECHNICAL DOWNLOAD PROBLEMS

If you experience problems downloading your purchase, please contact us.

Before requesting a refund for a technical issue, please give us a reasonable opportunity to help you access the product.

When contacting us, please provide:

your order number;
the email address used for the purchase; and
a brief description of the problem.

Please do not send payment-card information by email.

8. HOW TO REQUEST A REFUND

To request a refund or report a problem with a digital product, contact:

nicko.leon91@gmail.com

Subject:

Refund Request – Order #[ORDER NUMBER]

Please include:

your full name;
order number;
email address used for the purchase;
product purchased; and
reason for your request.

We will review your request and respond within a reasonable period.

9. REFUNDS

If a refund is approved, it will normally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

We are not responsible for delays caused by a third-party payment provider after the refund has been successfully initiated.

10. UNAUTHORIZED DISTRIBUTION

Refunds are not intended to compensate for unauthorized copying, sharing, redistribution, or resale of our digital products.

If we reasonably believe that a refund request is connected to fraudulent activity, unauthorized distribution, abuse of our refund system, or other misuse of our products, we may refuse the request to the extent permitted by law.

This does not affect mandatory consumer rights.

11. CHARGEBACKS

If you believe there is a problem with your purchase, please contact us first so that we have an opportunity to resolve the issue.

Submitting a chargeback for a legitimate and successfully delivered purchase without first attempting to resolve the issue may be treated as fraudulent or abusive where applicable.

Nothing in this section limits any rights you may have under applicable payment or consumer-protection laws.

12. CONSUMER RIGHTS

This Refund Policy does not exclude, restrict, or replace any consumer rights that cannot legally be excluded or restricted under the laws applicable to your purchase.

If the law in your country gives you a right to a refund, replacement, repair, cancellation, withdrawal, or other remedy, those rights remain unaffected.

13. CONTACT US

For refund requests, technical problems, or questions about this policy:

Nicko Leon
Nicko Leon Kitchen
Email: Nicko.leon91@gmail.com
Country: BG